[Resolved]  IFB — ifb amc service contradicting t&c

Address:	600042
Website:	www.ifbappliances.com

Dear sir/madam,
I undersigned holding an ifb front loading washing (Eva-sx 6kg 700rpm) with machine serial no is 13498
I do have valid amc for 2years (From jan 2017 – jan 2019) while entering in to amc for my washing machine, the customer care representative mentioned that - amc would cover rubber parts including plastic material. - amc will be applicable from day one & will cover all the parts based on which we took the amc in 2017

Today first time we had an issue (In last 2 years) on our washing machine functioning and raised the compliant and the technician visited the house and mentioned that the rubber internal parts are not covered under the amc where as he agreed to change the bearing. This is completely contradicts the initial promise on complete coverage. Why aren’t the terms & conditions uniform across india?

I am one of the loyal customer of ifb and planned to renew the amc in jan’19, contradicting statements between customer rep and technicians are really confusing.

Request you to address these concerns asap.

Regards,
Vijay