[Resolved]  IFB — ifb customer care support

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308

We have purchased ifb machine which is under amc support since last couple of years. However the washing machine was defective and getting out of order quite frequently. We do raise our concern to their customer care however communicate every time by the service representative that the machine is perfect and tell some or other story to take away the money...

On oct 26, 2018 the machine was again stop working and raise the complaint to ifb service center. Post that their service agent visited to our home and collected inr 3500/- to get replace the washing machine body.. Now almost 10 days being passed however having no action from their agents to get the machine operational.

In 2018 alone, their services agents has took more than inr 17500/- from us on the name of services by telling numerous story. On every visit the service agents says the machine is perfect only spent this time and will not have any issue for next 12 months... And keep collecting the charges which bills are attached with this complaint.

I am very much disappointed with their services and want to raise this complaint against ifb service care of the above fraud on the name of amc and collecting more than inr 17500/- as part of maintenance. We look forward to make the machine operational immediately or return all the money collected as part of amc and spare parts immediately.

Regards

Dr. Rajendra k gupta
[protected]
[protected]@yahoo.com
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Dec 21, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2018
IFB Industries Customer Care's response
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
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