[Resolved]  IFB — IFB failure to service machine

Address:

Bangalore, Karnataka

My machine stopped working on 11th october, post which i registered a complaint and requested a service check. A person was sent to analyse the issue and i was told the control panel had burnt out and required replacement. This is the third instance ive called for a service. My machine has been giving me issues from the time it was purchased. Its a Senator Dx 6 Kg machine. For one, its meant to be silent, Its far from it. Now, post the last service check, there has been no follow up on the repair of the same. They say the spare parts for this machine are unavailable. I have waited for over two weeks now, and there is no sign of anyone taking any interest in servicing this machine. its disappointing to see how lax their service team is, and is constantly disinterested in helping out their own consumers. Our machine is well under warranty. If they cannot replace the part, might as well replace the machine.