[Resolved]  IFB — Ifb is worst customers service I ever seen.

Address:Amritsar, Punjab, 143001

I bought 2 ifb microwave and 1 ifb front loading 6.5 lt fully automatic washing machine in January 2015. After a week the switches from washing machines panel started coming out automatically and the door got loose.I thought the company gave me defective piece and after my complaint ifbs so called fake engineer came and convinced me to fix the problem and replace the panel . After that every time company gave me new date to replace the door and panel. I go everywhere the shop Bhadarchand&Co. Service center and also talked to north head a lady who operate from ludhiana but nobody care. From past 2 years I m just waiting that someone from this ridiculous ifb company take my problem seriously but nobody even bothered. And also Amritsar ifb service center is act like mafia so errogant. I asked the service center please change the serviceman because he always forced us to call him for service instead of calling the ifb company . I filled complaint against him many time but every time ifb company send him to mock us. And I feel helpless because I don't no the outsider can Handel this washing machine or not so I don't have another option. Now I m going for consumers court hope they will help.

Gursumeet Sandhu.
Amritsar
+[protected]
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Mar 25, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2017
IFB Industries Customer Care's response
Dear  Gursumeet_10

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Feb 22, 2017
IFB Industries Customer Care's response
Dear Gursumeet_10

We regret the inconvenience caused to you.  However, to fix your machine and make it operational we need to replace outer door frame and DD tray handle part for which we have already given you the estimation for repairs. Charges as per our regular pricing would be applicable.  Do let us know when you would like us to fix your machine and we would be more than happy to help.

Once again, we regret the inconvenience caused and assuring you our best services.

IFB Team
 
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