[Resolved]  IFB — IFB not rectifying the machine for past 12 days

Address:

Mumbai City, Maharashtra

Hi, I am Neha Agrawal and have a IFB machine which stopped working on 14th of June 2014. I lodged the complain (Ticket number[protected] the same day and i was told that the problem will be solved in 24 hours but it has not been solved till now that is 24th June 2014. The engineer visted on 16th June (actually he was suppose to visit on 15th June, after repeated follow ups he came on 16th June that too 3 hours later than the committed time). He was not carrying the part (Door lock ) to be replaced. They were informed about this problem on the phone itself. On 17th June he came and replaced the part. I started using the machine on 17th June vening but the machine stopped in between (Half way) and showed the same error. I again lodged a complaint and was told that a senior engineer will visit my house in 24 hours. But instead of coming to my house on 18th June, the senior engineer visited my house on 19th June again 3 hours late than the scheduled time. He told me that due to the negligence of the previous engineer the board has got short circuited and now along with the DOOR LOCK the DISPLAY BOARD also needs to be replaced. He told me that he would come along with the parts on 20th June. He didnt turn up nd not even i was informed. I called up the service station at Andheri east MIDC. They told me that the machine part will come by Saturday eve i.e; 21st June and then the engineer would come on Monday i, e; 23rd June and replace it. Again he didnt turn up and i was not informed. I again had to call the service center and then they told me that the part has not arrived and it will come by Monday eve i.e; 23rd of June. I called them up again today and now they tell me that the part has still not come an i will further have to wait for 2 to 3 days. So we are on 24th June and further 2 to 3 days will take it to 27th June. I called their Area Service Manager Mr. Shaunak Sharma - [protected] on 21st June but he didnt answer. I again called him yesterdat i.e; 23rd of June and he told that as he is on leave he cant help me. I reminded him that he is in a service industry and he cant afford to give such an answer to the customers. To his he replied very rudely and said i cant help you. This is no way a customer has to be treated. When we bought the machine we were told that our queries will be solved in 24 hours but this is way far than their commitments during the sale of the machine. I request you to take a strict action against them. How can they say that the parts are not available that too for 12 days in a row. How can they operate their business like this in India. In foreign countries already they would have been sued for doing this to the customers. I request the officials here to help us out asap.