[Resolved] Ifb — ifb washing machine is giving problem many times

 
1 Review
India
 Esunilkale222 on Feb 15, 2020
Ifb washing machine is giving problem many times. I have purchased ifb serana 7x model on 26 jan 2018..
5 times machine is given problem. It is faulty machine.
Now given door problem continues which first problem after purchase.
Ifb executive told door warranty is not covered.
I emailed to senior but no one is taken action.
I want replacement of machine or refund full amount.. If not agree, i will go to consumer court
Complaint marked as Resolved Feb 28, 2020
As per telephonic conversation, next time problem will occurs, IFB executive will provide replacement or refund after approval from senior

Complaint Status


[Feb 16, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Feb 17, 2020
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Updated by Esunilkale222, Feb 17, 2020
When gets resolved issue by replacement of faulty machine which door closure problem occurs from first day
Verified Support
IFB Industries Customer Care's response, Feb 18, 2020
Dear Sir/Madam,

We hope your issue is resolved. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
Updated by Esunilkale222, Feb 18, 2020
Washing machine is giving problem continesly .. please replace washing Machine or refund full amount.. else I will take legal action against for customers harshment
Verified Support
IFB Industries Customer Care's response, Feb 19, 2020
Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES
Updated by Esunilkale222, Feb 19, 2020
Lock problem resolved by your executive after online complaint ..last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day..may be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now I want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..
Updated by Esunilkale222, Feb 19, 2020
Your some mechanic is very expert in service last visited..only first visited and installation mechanic is not given good service.

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Washing MachinesIFB Industriesifb washing machine is giving problem many times
Ifb — ifb washing machine is giving problem many times

1 Review
India
Esunilkale222 on Feb 15, 2020
Mark as Resolved
Phone Number: [protected]

Ifb washing machine is giving problem many times. I have purchased ifb serana 7x model on 26 jan 2018..
5 times machine is given problem. It is faulty machine.
Now given door problem continues which first problem after purchase.
Ifb executive told door warranty is not covered.
I emailed to senior but no one is taken action.
I want replacement of machine or refund full amount.. If not agree, i will go to consumer court


Complaint Status
[Feb 16, 2020]
IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Feb 17, 2020

Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Updated by Esunilkale222, Feb 17, 2020

When gets resolved issue by replacement of faulty machine which door closure problem occurs from first day
Verified Support
IFB Industries Customer Care's response, Feb 18, 2020

Dear Sir/Madam,

We hope your issue is resolved. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
Updated by Esunilkale222, Feb 18, 2020

Washing machine is giving problem continesly .. please replace washing Machine or refund full amount.. else I will take legal action against for customers harshment
Verified Support
IFB Industries Customer Care's response, Feb 19, 2020

Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES
Updated by Esunilkale222, Feb 19, 2020

Lock problem resolved by your executive after online complaint ..last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day..may be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now I want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..
Updated by Esunilkale222, Feb 19, 2020
Lock problem resolved by your executive after online complaint ..last time told that lock or door is not under warranty...
Every time after complaint, executive is repaired fault..
First time executive charged rs 1250 after email to senior he had returned money..

Machine is giving problem since first day..may be one of the faulty machine..

After installation, next day machine was not working..
Check your complaint book in a year 7 complaint which was resolved..

But now I want full refund of machine or replace with new machine

Else consumer court is open to resolve issues..

Reply on email [protected]@yahoo.com instead. Of calling again and again..
Updated by Esunilkale222, Feb 20, 2020
Yet reply is not recieved
Verified Support
IFB Industries Customer Care's response, Feb 21, 2020
Dear Sir/Madam,

As discussed with you on [protected] number kindly observe the machine. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
Updated by Esunilkale222, Feb 21, 2020
No one is called me why you wrong status is updated.
Machine is working currently but many times has given issue same can check on service request raised by me and your machnic visit at home
Verified Support
IFB Industries Customer Care's response, Feb 24, 2020
Dear Sir/Madam,

As discussed with you kindly observe the machine. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
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    Ifb - ifb washing machine is giving problem many times