[Resolved]  IFB — ifb washing machine serena aqua sx 1000

Address:

Ernakulam, Kerala

Ifb serena washing machine was purchased by me on 2nd may 2018 from nandilath g mart, kochi and the same was installed. The engineer also sold to us a stabilizer during installation. The machine has been sparingly used and from 10th june onwards fo a week the stabilizer started showing h1. I raised a complaint on 19 june at 9:46am and got the ticket number [protected]. Evening aroudn 4:26pm i got a message saying the ticket is pending "due to cusotmer appointment / reschedule". Post this i got a call on 22 june at about 11am and the lady handed over the call to an engineer, who asked me what is the issue! When i told him the stabilizer is showing h1, he immediately told me that the stabilizer was having an issue and he asked me to get it to the service centre. When i told him the machine is brand new not even a couple of month old, he said that the stabilizer is not warrantied so the same i should get. The ticket was closed by them with a comment "contract form not available/ produced". I raised a complaint again on 25th june 2018 with the shop from whom i bought the wm. I then got a call and the engineer came in the evening. Saw the stabillizer and said it was faulty but could not replace as the same is out of stock!!!. He told he will get within 2 days but there has been no response till date.

The engineer who installed the wm mobile number [protected]
The engineer who came on 25 june and told he will give the stabilizer in two days - mobile number [protected].

Will the faulty stabilizer be replaced with one good quality long lasting stabilizer and can this issue be resolved. I am disgruntled. This was the first ifb product i purchased and am regretting now.