[Resolved]  IFB India — Poor Services with Refurbished parts & No bill receipts

I have raised a request with IFB on 5th Dec 2020 via ticket No [protected]. Their agent came up on 9th and tried to change the parts but the new one also did not work. Then when asked he told me IFB used refurbished parts first if that did not work then it will use the original parts. I was shocked to hear that and when asked for the bill, agent first denied and then I contacted customer care then they assured me to provide the copy of receipt within 1 week. I requested them not to close my ticket till the time bill is provided to me. But to my shock, next day they closed my case even without my consent. PATHETIC SERVICE EXPERIENCE..REFURBISHED PARTS USED..SCAMMING CONSUMERS.