[Resolved] IFB Industries — after sales service issues with ifb washing machine

Ram108

from Mangalore, Karnataka

Address:

560005

Very poor service levels and no commitment from IFB to respond even after 10 days or take any ownership to resolve customer complaints.

Customercare is good at writing stero type mails, "we are investigating and they never get back even after 10 days"
They need to be chased and followed up on daily basis!

IFB lacks their own qualified & professional service teams as they have either outsourced their service work to vendors or third parties.

Disappointing experience so far.

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Dec 24, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES

Nov 22, 2018

Updated by Ram108 Hi,

Pls refer to my mail dated 7th Nov 18.
There was no complaint # provided by IFB for me to quote here.

There was a Ticket ID generated by IFB and it was cancelled by them.

"Hello, Tkt-[protected], was requested for cancellation owing to-Wrong Product/Model registered. For any issues on this cancellation-Reply "NO" to [protected] "

I have raised my issues with your Bangalore Branch In-Charge and so far tyere us no commitment not basis email response pending from 7th Nov 18?

May I know why IFB Branch or Customer care don't reply to emails?
Why do customers need to chase IFB to respond ?

My registered pH is [protected] / mail I'd: [protected]@gmail.com - Location: Blr 560102
Appreciate quick response as this is pending past 2 wks! Very disappointing experience with IFB!

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Comments

harinath tiwari

from Bengaluru, Karnataka

this issue was resolved or not ? Because of we are seeking for new washing machine and we liked IFB washing machine.

IFB Industries Customer Care's response, Dec 23, 2019

Verified Support

Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards
IFB Appliances