[Resolved] IFB Industries — AW7201WB - Washer no proper service and spare support, stopped for 5+ year old product forcing to exchange for new model

Ashok Kumar Mathiyalagan

Address:	IFB
Website:	IFB

We have bought IFB Washing machine model AW7201WB on 19/07/2014 at Chennai.
Issue : Currently the washing is done correctly but rinse and spin doesn't work properly.
I have registered complaint with IFB customer care number on 30/11/2020 for the issue(Ticket Number - [protected]).
I Got a call back from one of the IFB service center Chennai regarding the complaint, they said this washing machine is failure model of IFB and no more spare parts are available for that model. Only option is to exchange this washing machine(for around 5000 Rs) for new IFB model.
It is shocking and I am upset on the response for the service requested.
So does it mean there will be no service done for your products bought, rather you encourage exchange which ends at higher cost.
Without looking at the machine and condition they give this solution.
In what credibility can I buy the next machine from IFB.
please let me know if this is the only option for the product bought.
And just to say this they ask for service charge of Rs. 590.

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Aug 9, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Dec 07, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same. Alternatively you can visit our website www.ifbappliances.com for more details.

Regard
IFB Appliances