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[Resolved]  IFB Industries — bad service and support

Dear sir/mam,

We regret the inconvenience caused to you.

We have escalated the issue to our branch to have it attended.

We are looking into the matter and will revert shortly.

Thanks & regards,
Silima vaz
Ifb customer service
_

Respected sir/mam when i get good response from ur side i wait ur response...

Get outlook for ios

On fri, mar 2, 2018 at 1:53 pm +0530, wrote:

Dear sir/mam,

We regret the inconvenience caused to you.

We are looking into the matter and will revert shortly.

Thanks & regards,
Silima vaz
Ifb customer service
_

Respected sir,

My self chandrajit h bhatt ([protected]) from gandhinagar gujarat. When our family decide to purchase a new washing machine (Elena 6 kg front loader) so i survey the market finally we decide that we go for ifb and we purchase ifb machine but suddenly it working stop in warraty so i registered complain. Finally two person visit our home and tell us give us a machine so we coordinate them he took the machine in sector 21 gandhinagar and repair it and back to us. But after 4 month machine not work and warranty gone. Again i registered complain so again techinician come and tell the expense 5500 but i m not agree so i do again complain so again technician come he told us that drum not fitted properly so drum gone so u pay 4500 for that but as a techinician all technician have poor communication skill and lack of knowledge so i m very dissappoimtment again i decide go further for justice so i talk with

Mrs harsiddha madam she have no idea and not give good respose next.
I talk with mr jignesh darji ([protected]/[protected]) he tell me. 1. Machine age is over
2. U give me machine i give 2500 3. U go for flipcart and do exchange 4. I support u for better exchange value. 5. I try for repair machine but i m not sure about that once again this happen. 6. Go for other good brand 7. U waste ur time

So i m very much confuse last 6 month my wife not use machine finally we go for lg top loader. Last 6 month me and my wife mentally harrash so i required justice this is my final hope mail.

Now i hate this brand my mind totally wash i dont recommended to other for ifb. I want justice if i m not get. I go further but i m not suffer this type of foolish and nonsense respose from ifb industries...

Also i complain to head mailto:[protected]@ifbglobal.com and contact silima vaaz but not respond well
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Apr 13, 2018
Complaint marked as Resolved 

Complaint Status


[Mar 09, 2018] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Mar 12, 2018 Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response Mar 13, 2018 Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards,
IFB APPLIANCES
Complaint comments  1 CommentShareTweet

Comments

Thanx and salute to zee pehredar team for superb effort.Due to effort of zee pehredar my issue resolve in 1 hour ...And other side company take too much time and not respond well...Finally company accept mistake and repair machine with free of cost...I would like to thanks to mr sandeep chavada and his team and customer support team of ifb to give late but positive response...

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    IFB Industries
    Customer Care Service
    Customer satisfaction rating
    84%
    Complaints
    6201
    Pending
    0
    Resolved
    5183
    IFB Industries Phone
    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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