IFB Industries — bunch of cheaters

amitnke

from Gurgaon, Haryana

Address:

Pune, Maharashtra, 411047

I had purchased ifb
20sc2 20l convection microwave oven (Silver) from the tata store in august 2019 and still the product is in warranty.
The convection of the appliance is not working as expected and not able to cook a cake. I have read all the online references many times but not able to cook cake/pizza satisfactory in the last 5 months.
This is not the first time, i am using a microwave or oven. I have used a lot of other products in the last 6-7 years. I had explained this all to customer care in details and they listen to me around 40-45 minutes. Also, a technician came to my home but nothing helped. I thought they understood, but today i realized they have closed the ticket with status as "resolved". Can you please help or help me to escalate the concern.

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Feb 29, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We hope your issue is resolved. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances

Mar 17, 2020

Updated by amitnke Nothing has been fixed. Technician came to my home and claimed that microwave has been fixed but situation has been worsen now none of the functionality is working now. It’s already 9 months and my warranty will expire in next 3 months. Look like IFB is doing fraud with me and want warranty to expire. Can you help me return or file a case against them.