[Resolved] IFB Industries — Cheating by selling spare parts instead of repairing.

Jayaraman Janarthanan

Address:

IFB Industries, Bangalore

Ref: ticket no. [protected]/ chat no. Cb[protected].
Complaint was booked for elena model washing machine registered under mobile no [protected] for disconnection of water inlet pipe.
Actually the connecting plastic thread was broken which may cost only 20 to 40 rupees. However the mechanic changed the full set, charged rs.450/- and told it is available as full set only.
The above seems to be deliberate looting of customers in the name of spare parts. Why plastic thread of inferior material is fixed and full set is changed when it breaks, instead of repairing while the machine is under warranty.
The above is a sample only to show how customers are cheated in the name of spare parts.
Even after several complaint s & reminders to ifb mail "[protected]@ifbglobal.com" they neither replied nor acknowledged the complaint.

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Aug 11, 2020

Complaint marked as Resolved

The company technician attended and assured to take up the matter and also offered refund. The matter may be treated as resolved and the complainant may be closed.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances