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[Resolved]  IFB Industries — Cheating by selling spare parts instead of repairing.

Ref: ticket no. [protected]/ chat no. Cb[protected].
Complaint was booked for elena model washing machine registered under mobile no [protected] for disconnection of water inlet pipe.
Actually the connecting plastic thread was broken which may cost only 20 to 40 rupees. However the mechanic changed the full set, charged rs.450/- and told it is available as full set only.
The above seems to be deliberate looting of customers in the name of spare parts. Why plastic thread of inferior material is fixed and full set is changed when it breaks, instead of repairing while the machine is under warranty.
The above is a sample only to show how customers are cheated in the name of spare parts.
Even after several complaint s & reminders to ifb mail "[protected]@ifbglobal.com" they neither replied nor acknowledged the complaint.
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Complaint marked as Resolved Aug 11, 2020
The company technician attended and assured to take up the matter and also offered refund. The matter may be treated as resolved and the complainant may be closed.

Complaint Status


[Aug 06, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Aug 11, 2020
Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
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    Customer satisfaction rating
    87%
    Complaints
    5650
    Pending
    0
    Resolved
    4887
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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