[Resolved]  IFB Industries — clothes washer

Address:

Meerut, Uttar Pradesh, 250001

Dear Sirs,

I had submitted a complaint for IFB Washing Machine on August 1, 2018 on your toll free number. I received a ticket no. [protected] per return sms stating that my complaint has been registered.

The service center person visited on the next day and noted the part number for replacement under warranty.

It has been 3 weeks since the complaint was registered and still the problem has not been resolved. Evertime I call the service center, I am told that the part has not yet arrived from the company. Though the same person was ready to replace the said part for Rs. 8500/- on the very first day.

Kindly resolve the issue within the next 3 days, failing which I will have to seek the help of the Consumer Forum.

I trust the issue will be resolved within the stipulated time.