[Resolved]  IFB Industries — company representative didn't turned up for washing machine installation

Address:

Thane, Maharashtra, 400602

I booked Serena Aqua SX (7 Kg ) washing machine with M/S Vijay Sales, Tip Top plaza, Thane (W) on 12th July 2018. The tax Invoice no: V.no: 190-R-SI 35068. Dt:[protected].
The machine was delivered on 13th July 2018.
I got message from IFB on 14th July 2018, stating the the ticket no is [protected] and company representative will visit shortly for installation, but nobody turned up.
I spoke with IFB's Customer care on 15th July 2018, for speedy installation.
On 16th July 2018, i received message from IFB, stating that the my Ticket no:[protected] is assigned to IFB service technician, who will contact me shortly, but neither i got any call nor anybody turned up for installation.
Today evening, again i spoke with IFB customer care representative, who gave me Branch Manager Mr. Joshi's Cell no:[protected], and landline no:[protected]/81.
Even after several attempts to connect with Mr. Joshi, he neither picked up any call, nor revert back.
Meantime, i contacted thrice to M/S Vijay Sales customer care representative for support, but found very poor response / coordination from their end, as well.
The conclusion is, after 4 days of delivery, the machine is useless for me, because o[censored]nprofessional approach from IFB as well as from M/S Vijay Sales. which is not expected from such reputed companies.
Pls. do the needful and revert.
Regards,
Ganesh Divekar
[protected]