[Resolved] IFB Industries — complaint lodged on 16/09/18; ticket no-[protected], till unattended

Anindita Chaudhuri

from Kolkata, West Bengal

Address:

700157

Purchased a 1.5t air-conditioner - brand ifb from khosls electronic p ltd. On 13/03/2016.
Romote of the said conditioning not functioning, (Ifb 1.5t,). Want
An original remote (Not generic)
Lodged complaint on16/09/2018 (Ticket no - [protected]).
Till this date (21/09/2018) no one has called backed for servicing nor delivered the same.

A. Chaudhuri
Newtown.

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Oct 23, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 22, 2018

IFB Industries Customer Care's response Dear George,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Air Conditioner. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Verified Support

Sep 22, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Air Conditioner. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances