[Resolved] IFB Industries — complaint not resolved/ poor service | |||||
I'm user of ifb front loading washing machine since 1990. Customer code is 1953721. My present machine is under amc and complaint has been logged since 27th september 2017, ticket no. [protected], but still not resolved. First visit of technician was made after several follow up's that too after 1 month, that too empty handed. Still machine is not under working condition. Service of bareilly service centre is pathetic and that too they do no have even value of their own words. My last complaint around 5-6 month back was also rectified after almost 1-1.5 month. Was this information helpful? | |||||
Jan 4, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Nov 23, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Nov 28, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved. Do write to us if you require any further assistance. Regards, IFB APPLIANCES | |||||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Technician visited on 5th December and replaced belt. Without checking the cycle of the machine he went away. When machine was checked by myself, belt again slipped out. Immediately I informed to the technician & Service Franchisee. Same evening technician revisited and after checking he informed to the service franchisee that all four shockers, drum bearing, motor all need replacement & body of the machine has worn out and when I resisted of his report that body has worn out, as body of the machine has already got replaced almost 2-3 years back he said that it is not worn out but it got loose. Behavior of the technician was very rude.
My question is, that when body of the machine has already been replaced almost two-three years back and with the fault of technicians for not properly attending complaint (not replacing shockers in time, although machine is continuously not working since almost 3 months), too much of the vibration in the machine has resulted in the loosening of the body, is it my fault.
Machine is continuously not in working position since 27th September 2017.
May kindly check the no. of complaints lodged by myself during the past one year of AMC. Due to pathetic service by the technicians & service franchisee, I'm not in a position to use machine, despite of being in AMC.
Technician never brings service report with them, nor do they carry bill book with them. They simply take money without issuing receipts. Customer can not give their feedback in lack of service report. This is what Bareilly service franchisee is doing and no action is being taken by the company, against him, despite of several complaints.
Pathetic service by IFB...
We regret the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
We tried to call you on 9415416805 number but we are unable to contact you.Hope your issue has been resolved. Do write to us if you require any further assistance.
Regards,
IFB APPLIANCES