[Resolved]  IFB Industries — complaint number [protected]

Address:

Mumbai City, Maharashtra, 400077

We have registered the captioned complaint with the Company. The response has been a big let down for me as a Consumer.

The complaint is about non functioning of the washing machine and machine not starting.

After repeated followups, the technician failed to arrive for few days. When he finally arrived, the technician took some steps but the machine failed to start.

Then we were informed that it was a boot error, which would cost us Rs. 7500.

We place on record that this is not a one time complaint. This has been a persistent issue which the Company has failed to resolve.

We then told that the machine was in warranty period. Thereafter, the technician called up the Company and then informed us that the cost would actually be Rs. 5500/-.

This has raised doubts over the genuineness of the Company and its services. It is an attempt to take money from the Customer inspite of the machine being in warranty period and not resolving the issue. As aforesaid, this issue is persistent complaint and there is a breakdown in their door every few months.

Even in the past we have paid heavily for one wrong decision of purchasing the product.

The technician left the Premise refusing to resolve the issue if we dont pay Rs. 5500.

The technician's name is Mr. Amritlal.

Attaching the invoice copy.

Hoping for a prompt response and resolution of the Complaint.