IFB Industries — Consumer Complaint No: [protected] & [protected]

Address:Udupi, Karnataka

Procured IFB Washing Machine in 2013 and it is almost two years. There was no issues. On 20.Aug.2015, the machine started showing "Door" error. So I called customer care. The complaint number is "[protected]" dated 20.Aug.2015. Next day, the customer service engineer visited home. Inspected the Washing Machine and told the "Board is defective". He asked for two days for board replacement. we agreed. We waited for a week, but there was no news from the service engineer. I called up the Customer Care on 27.Aug.2015. Next day, the service engineer visited with the board and replaced. Pity is that, the error "Door" is still continuing. What resolution he did I don't understand. Later when I called on Saturday 29.Aug.2015, the customer service people told that, the engineer will visit and rectify the issue on Monday 31-aug-2015. However, to my surprise, I received a SMS saying that, the complaint is closed after resolution. They gave TWO contact numbers as Escalation matrix:[protected] & [protected]. But both numbers are not working. Is this the level of IFB services? Is this the Standard of IFB Engineers?
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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