[Resolved]  IFB Industries — conveying dissatisfaction of recent ifb washing machine servicing

Oct 29, 2018

Updated by Dilip Jayavant On 13th October I, Dilip Jayavant reported complaint on IFB toll free number which I got from IFB website. The toll free number was[protected]. Within next half an hour I got phone call from IFB service station. Later I came to know that IFB franchised this to “city service” Technician came to my house, address C4-302, Lake town CHS, Bibwewadi, Pune, 411037. He inspected the washing machine and confirmed that display need to replace. I purchased this washing machine in late 2016. It has not completed it’s 2 years. IFB claims it’s 4 years 100% warranty. But never ever any of the machine contents warranty terms and conditions. I asked technician it comes in warranty. It told me “It’s only for drum and belt and not for other parts” then I called IFB sales office and confirmed the terms. They confirmed that it warranties for all parts. I went back to service technician again. He told me “You know how sales personals bluff while selling”. The reason which technician provide for blowing up this part is voltage fluctuations. I am amazed if you IFB’s part is so vulnerable to voltage fluctuations and there is no protection then their product designing team needs training.
After I decided to pay the repair charges which is Rs.4000 for replacing the display. I called technician and I asked him to fix. Meanwhile I came across service manager who called from Mumbai. He used to call me from this number[protected]. He confirmed I will get complaint number, invoice with GST along with 2 years warranty on repairs. After calling 3 days constantly it got fixed with different machine’s repaired part. Washing machine is started but I have not received my repaired part back. After calling technician he told me “This happens and why I am calling again and again. If I want to go high court (might he wants to say consumer court) I can.” The part that received was old and damaged which is not from my washing machine’s model for which I pay Rs.32000 at the time of purchase. Later I purchased Rs.4000 for repairs. I have not received GST bill.