[Resolved]  IFB Industries — customer care call for repair of my washing machine "elena" , on wednesday, 4th dec & mishandling of the case.

Address:

411027

Hello, On the 4th Dec I called the IFB Care helpline for servicing my IFB Washing Machine Model " Elena"I got call from the service agent who told me he was from a private company responding to my call, My observations are as follows:
1) The person who came was " Akilesh" with Phone number[protected]. He did not show me any Credentials & only after repeated enquiries he admitted that he was from a service provider in Chinchwad.2) He did not seem to have any knowledge of the machine & after repeated consultations with someone told me that he will have to rip apart the whole wiring & take it for checking. If I had not made the call in the morning I would have prevented him from taking it.3) He took it with him & the next morning informed me that the the Control Board needs to be replaced& quoted a very high figure for doing it. I asked him to return all my items taken by him.4) on return I found that he had not returned the power control board & the other board was damaged & beyond repair. Needless to say I contacted another mechanic & got it repaired for less than half the cost quoted by the authorised man.
I would like to protest the cavalier method in which my call was handled.Needless to say my confidence in your company, the methodology of "Customer Care" has reduced my trust in your products .I WILL NOT buy any product from your company henceforth.Thank you for the SUPERB Service.Arun Mohile