[Resolved]  IFB Industries — damaged ifb washing machine

My family is a high fan of ifb brand, so i purchased ifb top load washing machine (Model: sgdg 7.0 kg aqua) from grias, gudvacherry showroom on 25th may 2020.

Over a period of 1 month we noticed some damage in the fabric after washing but was not sure if the damage was due to the washing machine. It took 2 months for us to realize that the damage in fabric was due to the washing machine after washing. (Damage images attached for reference)

So i raised a complaint ticket on 25th july and the service engineer responded to the ticket the same day and escalated to the next level. I got a replacement id on 28th of july.

It is almost 2 weeks time from raising the ticket, still my issue was not resolved and the machine replacement was not done. Today i am writing this mail with so much pain after repeated follow up with the local service engineer.

Today my family's attitude towards the ifb brand is very annoying. I bought this machine for my wife after her maternity to help her household work, but ended up in burning my fingers.

I almost lost inr 10000 worth cloths and fabrics which is of no use now.

To my last hope i am writing this mail complaint with a hope that ifb team will respond to my request at the earliest.