[Resolved]  IFB Industries — Decline of Service

Address:

2/57 VIVEK KHAND GOMTI NAGAR LUCKNOW -

. We have logged the complaint earlier in Feb for the issue of Machine
Vibration and moving while being operated. This complain was also
registered as machine dead in your your record.
2. Your service representative has visited and tried opening the machine
checked and finally did nothing and stated that stand is not balanced and
he closed the call.
3. Another person visited after his visit and wanted another signature which
we did not sign,
4. Yesterday Aug 15th when I have operated the machine it started working
and it wobbled so much that it fell on my foot giving injury and machine
also got damaged.as of now machine is dead as it had fallen flat on surface
and I have got my injury checked with doctor.
5. We contacted the service help line and Technician visited and noted three parts to be replaced.
6. After two days another set of technician came to my house stating they want to replace the parts but they opened the machine and broken the front panel and stated that we are only to check the damage and this will not be covered under AMC.
7. IIFB help line was again contacted and and their Escalation help line stated that it will take two days and their service manager will contact me but no one contacted .

8. Friday we received a message that service rep will attend to it on 22 aug . and when no one came we contacted the help line again nd this time escalation team has told that Area Service Manager has given the mandate that this will be chargeable basis repair.
9. The issue has taken place due to poor workmanship of earlier complaint and secondary damage ahs been caused by second technician who came to my house.
10 Company has no escalation matrix available on website to reach senior officials or any nodal / grievance cell.

Seeking your help before trying the legal option of consumer forum and court.

IFB ticket no [protected]