[Resolved]  IFB Industries — defective ac remote not being repaired or replaced

Address:781005

Dear sir

This is to inform that, i have purschased an ifb make 2 ton spilt ac vide model no. Iafs24xa3t4c on 29th may, 2018 from flipkart. (Invoice atatched). Now after couple of days from installation on 6th june, 2018, the backlight of the remote stopped working and without those backlight, the remote is very to operate.

Accordingly, i raised a complaint to flipkart and flipkart after contacting their seller offered me three options.
1. Seller will fully take away the ac unit along with remote and price paid by me shall be refunded by seller.
2. Since, it comes under the manufacturing warranty of ifb, kindly raise a compalin to ifb for repair or replace.
3. Purchase from flipkart by cash.

Now, since for the mere defect in remote, i found replacing the whole unit was illogical and again since, remote is covered under warranty, it should be taken care by seller or manufacturer. So, i opted for making a compalin in ifb customer care after couple of days (Tentatively on 13th june, 2018). Customer care in turn puts their hands up and gave me a contact no of guwahati ifb service people's no. After calling their office, i have been again redirected with a new no of mr. Ankesh kumar (Mob:[protected]), who claimed himself as service head of ifb.

After listening my situation, he assured me that, it will be replaced within a couple of days. After a couple days while contacting he said that, it will be replaced by flipkart and they are not liable to replace the same (Although it is under wararnty). Again i tried to make him understand the options given by flipkart to me, which is totally irrational as well as illogical. Then he assured me that it will be replaced by tomorrow.

But, unfortunately that "tomorrow never came" till date. Every time while contacting him, he repeats the same motherhood statement again and again and from yesterday he had stopped receiving my phone.

In this situation, i am finding myself in totally dark and really repenting on beleiving ifb nad flipkart and wasting my hard earned money.

In view of the above, requesting your intervention in this matter and for a early resolve of the same.
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Aug 6, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Jul 06, 2018
IFB Industries Customer Care's response
Dear Kumarjit,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
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    +91 33 3048 9299
    1 860 425 5678
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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