[Resolved]  IFB Industries — defective washing machine fully automatic

Address:Bathinda, Punjab, 151001

We have purchased a fully automatic washing machine having model no tl-sdg9.5 kg aqua ifb wm from m/s vision marketing bathinda-151001 vide their invoice no 120 dated 22.05.2018. The supplied machine is defective one. We have lodged the 3-4 times complaint for the defective piece. Every time your service engineer visits and do the needful. One time he has replaced the shockers of the machine. But after 2-3 days when we wash the cloths again the machine goes out off order again. Our customer id is 17604626. You can check your record for the services provided by your engineer. The service engineer has repaired the machine many times, in less than month span. We have to take the services of engineers 3-4 times. So we think that the product supplied to us has many manufacturing defect. So we request you to replace the machine immediately, otherwise we will be forced to file the complaint in the consumer court.

Deepak kumar
Sr. Accounts officer
Markfed, bathinda punjab
Mobile[protected]
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Aug 3, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Jul 03, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
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    +91 33 3048 9299
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