[Resolved]  IFB Industries — deficiency and failure in customer service

I own a 6kg senator ifb washing machine which is under amc inclusive of rubber parts... On 27th nov i registered a complaint with the toll free no. Mentioning very specifically that on/off switch on the machine does not light up when supplied power... My ticket no. Is [protected]... Initially the customer care were unable to the correct service centre of my area even though there have been numerous complaints attended by the local service centre in the past during the same amc period.. I had to give them the address of the service centre which had handled my earlier complaints... After more than 48 hours of registering the complaint a service centre technician mr. Rajeevcalled up... He was specifically told the problem and requested to bring on/off switch so that the problem could be resolved... He visited our residence yesterday and called me back confirming that the switch had to be replaced and that he will indent for on off switch from the company.. The issue remains unresolved and we are left to the mercy of local service cente /technician and extremely ineffective customer care centre of ifb... We wiish to escalate this matter to the top management of ifb in view of our liyalty of being ifb cusomers since last 20 years...