[Resolved]  IFB Industries — delay in delivery of ifb dishwasher vx1 and non installation by service rep

Address:	411015
Website:	rawat

Dear sir,

- purchased neptune sx! From ifb point viman nagar pune on 18 november 18.

- was given in writing. Delivery date - 20 nov and installation date - 21 nov 18

- got my machine with lot of persuasion to if point ultimately on 24 november that too i was told that it will come by 11 am and it came finally at 8 pm. My complete day was wasted and i am in business. Imagine how much loss of time and money. Got my machine with almost 7 days of delay with out any valid reason.

- the person i used to contact at ifb point is sidharth and his mob no is [protected]. When service rep came for installation on 25 nov 18, he said that plumbing is required to be done whereas neptune dishwasher was already functioning from the same connection and i bought new machine in exchange of old. There was small attachment required to be fixed between your machine pipe and water tap. Sidharth did not tell the service rep that machine is neptune vx1. I asked the service rep why you did not you get. He said company does not provide. Then i spoke to mr sidharth at ifb point. He was so rude and uncooperative that one cannot explain. He said that this attachment and plumbing is required to be done by the customer and else he is ready to take the machine back and return my money. The whole conversation is recorded with me on my phone

- i asked the service rep to explain me and my wife about the machine and attachment i will get it done later. I got that attachment later for rs 100 and got it fixed myself so it was a normal thing which your service rep and sales man mr sidharth made fuss out of it. It was a company responsibility to get the machine fixed and customer is to give you tap connection near by

- i have been ifb customer for the last 20 years and recently also i purchased ifb washing machine one month back. But this atrocious behavior by the company rep is tarnishing your company image and i thought as a loyal customer i must bring out this incident to you.

- why delay in providing machine and why your rep was not able to fix it with attachment or at best that attachment item would have been charged by us. Mr sidgarth behaviour of returning the money shows how careless and loyal he is towards your company.

Yogendra rawat, pune
[protected]/[protected]