[Resolved] IFB Industries — Delay in installation and vital accessories missing

Shalendra Jain

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

I purchased ifb washing machine from electronic paradise pitampura on 13.11.16, I was promised that it will be installed tomorrow but it was installed after one week after rigorous follow up. After that one water pipe and mat was missing in the machine, sales person promised that it will be delivered within a day or two. But it has been two weeks I am calling to various helpline nos. of ifb but of no avail. When I was about to purchase ifb machine I was warned by some of the dealers that customer service is worst and I am the sufferer. Is anyone listening even after 25 days of purchase we are unable to use it. I escalated the complaint to some mr. Tushar but he also seems helpless.

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Jan 10, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

IFB Industries Customer Care's response Dear Jain,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team