[Resolved] IFB Industries — demo service

Yogeshn11

from Patiala, Punjab

Address:

Ahmedabad, Gujarat, 382350

I have purchased ifb 6.5kg fully automatic machine. A service man for demo was came and inform verbally like a teacher but he didn't give a full demo he has not runand the machine and leave without giving full practical demo. After that i have called him today but he has not be at my home. This is a bad service and i will not suggest to anyone to purchase like this company.

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Feb 11, 2018

Complaint marked as Resolved

OK new washing machine is provided but it's took too much time to resolve with new and problematic machine. We suffered lots of time and salary lost because of I had to take a leave from job to pay attention to your machines while they new machines were not working at my home by machine's manufacturing fault. You should pay three days of my salary or 10% of machine price as an inconvenience as well as my work, salary and time loss. It's because I had to pay attention at home whenever your service men were came for checking two days for two problematic mchine etc. He was come at noon. One day he said to come and he was not came. Is this my problem to pay attention like that? Am I responsible for your faulty machines and inconvenience? Why should I be at my home and why should I take leave from job and suffer my work? For your faulty machines? This is really lost in my job and works. Tell me what should I do? Who is responsible for my lost ? Will you justice ? or any court can justice or your market reputation will justice. You will pay for my three days salary. If you will not pay I am not asking for your money but I am asking for my loss and your market reputation will pay price of this lots of loss and I will tell everyone never to purchase IFB appliances. And I will never supply any of the IFB appliances in my projects.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Feb 07, 2018

Updated by Yogeshn11 Pls let me know a fix date and fix estimated time.

Feb 07, 2018

Updated by Yogeshn11 I got a faulty machine from vishw sales. This is disgusting metter for ifb testing and seller. One n final thing is clear it will be effective to ifb reputation.
I can't understand why have i purchased a ifb washing machine? Has new one been purchased to repair?
Is this ifb's rules that customer will purchase n he can use only after repair?
Now i have questions why should i go with ifb? Have i purchased it to repair?
And what is rubish that seller has told to repair it and why should i allow to company to repair a new untouched washing machine? How can he said that it will be repaired untouched machine? How can he dare to talk like that machine e will be repair even machine is untouched and new. This is really disgusting reply from him.
Seller detail is as below.
Vishw sales
11 &14, shreedhar flora, amar javan shahid veer circle, kathwada godc. To nikol gam road, nikol, ahmedabad.
Email: vishw. [protected]@gmail.com

Feb 11, 2018

Updated by Yogeshn11 OK new washing machine is provided but it's took too much time to resolve with new and problematic machine. We suffered lots of time and salary lost because of I had to take a leave from job to pay attention to your machines while they new machines were not working at my home by machine's manufacturing fault. You should pay three days of my salary or 10% of machine price as an inconvenience as well as my work, salary and time loss. It's because I had to pay attention at home whenever your service men were came for checking two days for two problematic mchine etc. He was come at noon. One day he said to come and he was not came. Is this my problem to pay attention like that? Am I responsible for your faulty machines and inconvenience? Why should I be at my home and why should I take leave from job and suffer my work? For your faulty machines? This is really lost in my job and works.
Tell me what should I do? Who is responsible for my lost ? Will you justice ? or any court can justice or your market reputation will justice. You will pay for my three days salary. If you will not pay I am not asking for your money but I am asking for my loss and your market reputation will pay price of this lots of loss and I will tell everyone never to purchase IFB appliances. And I will never supply any of the IFB appliances in my projects.

Verified Support

Feb 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call you on [protected] number but we are unable to contact you. Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Feb 14, 2018

Updated by Yogeshn11 Call me after 5:30pm because of job rules and regulations. After 5:30pm I can take my phone from a locker. So it would be requested to call after 5:30pm.