[Resolved] IFB Industries — Dish washer upper rack replacement

Deepak Setty

from Gurgaon, Haryana

Address:	560062
Website:	IFB Appliances

This is to inform you that I bought a dish washer in Bangalore and the upper rack cannot be adjusted and I have lodged a complaint to customer care on 2th Dec 2017 and till date it has not been replaced in spite of repeated reminders. They sent a mail telling it will be done by 23rd Jan 2017 but it has not been done. I want to go legal on this if this is not attended to by 2nd Feb 2017. My complaint number is [protected] and incidence number is E156895. Latest complaint number is [protected].

Cannot imagine that a company of international level can give a substandard service like this. I will proceed legally with consumer forum if it is not replaced on or before 2nd Feb 2017.

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Mar 12, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2017

IFB Industries Customer Care's response Dear Deepak

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Feb 07, 2017

IFB Industries Customer Care's response Dear Deepak

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.