[Resolved] IFB Industries — dishwasher neptune model, replacement pcb lasted only 4 months

Susmitag791

from Nashik, Maharashtra

Address:

411007

I lodged a complaint no [protected] in june and visiting technician replaced pcb for 2000+ ₹. Although he did mention that these parts do not have warranty, i could not imagine an internationally reputed company buys/ makes parts that can last for only four months. I imagined that since the initial warranty of the new machine was for 2 years, this should also last at least for two years if not longer. The technician did not even mention about amc that time. Now after 4 months, when i am complaining (Lodged new complaint no [protected]) and questioning their honesty and reputation, they are insisting me to take an amc, and offering a paltry 10% discount. Their amc is quite expensive, and it is very evident that they deliberately bring shoddy parts to customers who do not take amc.

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Dec 24, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 21, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Verified Support

Nov 21, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Dishwasher. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Nov 22, 2017

Updated by Susmitag791 This is cheating. Because the parts that has been replcaed only 4 months back is gone again and I am told to pay for it again. I paid 2200 rupees 4 months ago. This time, I was not actually given any estimate as claimed here, but I was told that I will be charged again. How come a reputed company claim that they have no warranty over parts.

Nov 24, 2017

Updated by Susmitag791 IFB is really careless about consumer complaints. They called me once, but did not seem to have any intention to resolve this issue.