[Resolved]  IFB Industries — door rubber seal broken ifb senator 8kg front load washing machine

Address:

421 301

This refers to complaint/ticket no. [protected] dated 1st Nov 2018

I had purchased 8 KG front load IFB Senator washing machine in Year 2015 which comes with 4 years warranty.

last month i observed door rubber seal was broken & hanging on the door.

I had registered complaint on 1st Nov & requested for technician visit, after a week & 5 follow ups technician finally visited.

He said this part is not covered under warranty, since there was no cut/rat bite on the rubber. This was only happened due to poor quality & hardening of rubber. then why customer is held responsible & he should pay for it.

I have been given local representatives number to whom I have forwarded the pic. now it is 7 days he's also not responding.

I was not at all expecting such a worst service & quality from IFB.

I have many IFB appliances at home & also suggested my friends & relatives to buy IFB products but I think i have made a big mistake.

If company is only interested in sales not in service, then you need to inform this during sales.

Regards
Surendra Bhatt
[protected]@gmail.com
[protected]/[protected]