[Resolved]  IFB Industries — elena sx 6kg

Address:

New Delhi, Delhi, 110059

Today we got sound from our 6kg washing machine during long spin dryer, we called to customer care for service, service engineer visited and without opened machine he said drum got brocken by listen the sound, we told him to repair it when he oppened the drum we saw drum is not brocken techinician argued that it will brocked after some time there is actully small hole in back housing of drum holder, it is a tri shape drum holder,
He drum cost is 3000 and then he said bearing will also changed it also has problem, now we got there is problem only in bearing not in drum but he wants to changed that also on high cost of 5750 all including drum bearing and seal rubber,
Problem is ifb does not have there own service centre and they are third party support they just charged for any of part for increasing service cost to customer,
Very big problem with such a good brand name like ifb, we are helpless we have to listen that technician, if we do not change the drum and only changed the bearing he he will charge again for bearing if drum brocken after some time, mean he just want to us in fear that, if you will not changed the drum he will not do his work well, with no hope we said changed all drum bearing and seal in cost of 5700, what we do we have no other choice, while there is a chance that machine will work fine if only changed the bearing, but he refused and said it will not work, we have handover the our non brocken drum to him for changing it.
Vary bad method of thefting customer money, cheap service methods.