[Resolved]  IFB Industries — elite machine

I have purchased a washing machine elite and an oven during 2006 and regularly engaging amc with you. My id is 2371391.

This time i entered contract during dec 2016. For the last 6 months my machine incurred problems which was not properly repaired by the local service provider @ tiruvannamalai-606601 and their service team

Instead of online complaint we are supposed for direct contact. Each and every time a problem occured it was a mammoth task in getting a staff to visit our premises in get problems solved. We have to make numerous calls, direct visits, shouts and then only a person will attend the problem that too mostly after sun set and around 7 p. M.

We are unable to monitor the work they are doing. They made some jimmick and make the machine run. After their departure when we wash clothes it may not perform washing the clothes properly leaving the cloths wet with soap, undry and unwashed.

Some times they inform that some parts worn out and have to be replaced. They convey that have to indent the part and replace after the receipt of the same. This will take a few days and we have to follow the process as above.

Further after their visits some fresh problem may creep in and again we have to depend on them by doing the above continuous, repeated, painful process of calling in fact in other words pleading

Our latest problem started 4 months back and the problem was door lock repair. After the usual process of call the service people one person attended three times and make the lock function by some temporary method without proper repair. Later lock completely broken and while attending the lock by the service man the door frame was broken. Replaced at a cost of rs.1000/- from some spare.

After some time, the control rotator, (Was, on, off, dry, spin wheel) failed. After usual process of painful and pathetic calling one man came and advised as supply of that part is unavailable and have to use in the prevailing condition only

Again after 6 days the machine not function. After usual calling process an service person attended and advised that there was of lot of dust inside. He cleaned and make machine run.

As usual after his departure the machine failed and not washed properly. Deepavali came in between. Clothes accumulated. We waited for the person to attend as assured by him. But he didn’t turn up. Then we made ar repeated calls and shouts and we went online. A person came, replaced a board, make machine run and left. Immediately after his departure when we washed clothes again no washing occurred now we prefer this complaint.

Kindly arrange to repaired properly. Before coming advised to call as we are out of station for a few days.

Our grievance is mentioned below

1. Even though we are using ifb products for the last 10 years we are facing the worst situation now from the local service provider and his team. The service provider is not taking care of his customers, the image of the company, product etc, no control over his team or otherwise they also in collusion with their team. We are very much pained, incur lot of physical and mental agony along with costs.

2. At the time of entering contract they advised to change the motor of the machine. Also it was informed they received the motor for replacement but so for it was not changed along with the damaged door frame. We do not know the fate of your supply

3. Even though we book our call early in the morning the service persons are not turning up during day time s from 10 a. M to 6 p. M the usual time for everyone. But they prefer to attend only after sun set around 7 p. M. Even though ignoring our frequent reminders. Also while booking they never convey the probable time of turning up of service persons.

4. When we interact with people owning ifb machines most of the consumers convey the same problems and they are becoming the bad ambassadors.

5. My amc is live with another fifteen months.in the last 6 months i had a very bad experience and hope that it will not be so in the remaining amc period and retain us customers of your privileged company. Please do attend my grievance and make arrangements to repair the machine properly through proper instructions and taking actions of service persons

Hope for the best and with regards

R. Soundararajan
Mobile : [protected]
34 majestic apartments,
11, 9th cross, voc nagar,
Tiruvannamalai-606601
Tamil nadu