[Resolved]  IFB Industries — Fake service

This is Pruthvi Raj, last year I purchased an IFB washing machine from IFB Point Indiranagar Bangalore karnataka.
Last month I got a call from a number(said from the IFB service department) and she knew all my details including my number, name, and the washing machine purchased month.
She said it is recommended to take service for your washing machine and asked my availability to send a technician for service.

After 1/2 days one person came to my home as a IFB technician, inspected the machine and advised me to take hard water softener and descaling powder for better performance and machine life.
With the name IFB, I believed him, purchased those products worth Rs.4, 810/- and used those products.

Yesterday my washing machine was having some issues, so I raised a ticket and called the Real IFB technician for inspection. While inspecting the machine he confirmed that all the products I was using are local products and not from IFB. These local products are very similar to the original products including IFB Seal, MRP and packaging. Normal people can't make out the difference between IFB and local ones.

This way I got cheated by these people. I am literally disappointed with this. One thing I want to know from IFB is How my contact details and purchase details leaked to them. I strongly believe someone from IFB is leaking all this highly sensitive customer information to these Fraud teams. This will definitely have a huge bad impact on the brand IFB.

I want the IFB responsible team to consider this very seriously and take severe actions( giving a Police Complaint). I can help with this if you need any.
But as a customer, I am expecting replacement of these fake local products with Original ones from IFB. And IFB should take full responsibility for this.
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Mar 9, 2023
Complaint marked as Resolved 
Just placed my complaint but how the it's already resolved? It's not yet resolved
IFB Industries customer support has been notified about the posted complaint.
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