[Resolved]  IFB Industries — faulty products and inferior service

Address:

North Goa, Goa, 180001

Manager
Ifb industries limited
Home appliances division,
L1, verna electronic city, verna
Salcete, goa
India 403722

Subject: faulty products and inferior service
Dear mr. Or ms. Manager:
1 i am writing this letter because i couldn’t get anywhere by talking to the manager of your store here at jammu. Apparently, he never heard of the old saying, “the customer is always right.”
2 it all started on aug 18th when i lodged complaint realted to my washing machine (Ifb digital) which is still under warranty (Find the bill enclosed) to your “customer service” department under ticket number :[[protected]] because of its fault a part as. (I don’t suppose that you especially area manager ifb jammu (Contact number :[protected]) have ever tried to resolve the problem effectively.) this guy in customer service was not exactly the sharpest knife in the drawer, but he spent about almost months on his computer and eventually told me that the faulty parts are not available with the company store initially. Later he told me he will we solving the issue on moday 2nd of cotober 2017.
3 here it is nov, and the thing still hasn’t shown up. The summer is half over, and i still haven’t had a chance to use my wasing machine. I’ve been down to your “customer service” department about a million times over the past two months, and every time somebody taps on the computer and smiles and says the missing part are unable in warehouse.” the availability/unavailabity of parts is resposiblity of the company especially when the product under warranty.
4 this is insane! I am going to reported you to the govt grievience cell apart from taking other legal means in case my complaint is not resolved at the earliets.
Sincerely,
Ravinder bahl