[Resolved]  IFB Industries — Faulty spare part not returned complaint no: [protected]

Address:

Chennai, Tamil Nadu, 600061

Guys

Recently called the IFB customer care to register a complaint to service my air conditioner. That appliance of 2 TON IFB A/C, i bought 2 and half years ago and understood compressor is under warranty. I received an SMS and It was assigned to M/s Star air conditioner, OMR Road, Chennai WITH complaint no: [protected]. Service technician came and found RELAY is faulty. He almost tried his level best to enroll me for AMC. Alas, he could able to. I found the AMC price is too much heavy for me.So i told him to replace the RELAY (SPARE PART). He replaced NEW RELAY (Spare Part) with a whopping price of Rs.2075/- and service charge, i left it go because my AC has to work. And he was supposed to return me the RELAY(Spare Part) because that is my property and not IFB. Pls note this is not AMC.

But the service technician refused and though i explained that spare part belong to me and not IFB . But he walked away quickly with my RELAY (SPARE PART). I called the customer care and register a compliant after explaining them the whole story, though they dont understand the spare part name and servicing terms. Then i presurrised them to provide me the manager number and they provided me Mr.Imayavaramban @ [protected]. I spoke to him and explained the endless story and told them to return them back my spare part. He Immediately took a conference call with the M/s Star Air condition and the concerned STAR AIR condition immediately agreed to return back the spARE part within a day. But i didnt hear back from him, then i called again Mr.Imayavaramban to give STAR AIR CONDITION a reminder. Looks like all my pain went in vein and really no response from any of IFB team or STAR AIR CONDITION. In between i received a SMS from IFB for asking a feedback for the service. I replied not done and the very next day one girl called me up to hear all my story and still waiting for the spare part to return. If dont respond back i may have to register a police compliant against STAR AIR CONDITION AND IFB. Also i will send them a legal notice further.

Attaching the picture of the spare part.