[Resolved]  IFB Industries — fooling people by selling their unsold product

I bought a trolley for ifb front load 6 kg full automatic washing machine.

I was informed the cost of trolley is 1600 than when they came for installation they charged me 1850.

Your agent said that are transportation charges. Hardly 2 kg trolley costed me 250 for transportation.

Beyond that we were forced to purchase the trolley stating warranty will void if we use any other trolley.

They claimed it and confirmed that trolley is rust free.

Its not even 3 months and trolley is rusted please find the photo attached for the same.

This is the reply for mail dated
March 8th 2018 at 10.13 am

Dear sir/mam,

We regret the inconvenience caused to you.

We are looking into the matter and will revert shortly.


Thanks & regards,
Jovina dias
Ifb customer service

Till today no reply.

Worst is when i spoke to customer care number. Agent said trolley is not there product and they will not take complaint
Call date 7th march 2018, 07:23 pm
Call duration 32:57
Than he transferred the call to some other agent to speak as supervisor suman,
She says she or her higher authorities don't have rights to send email.
She said she is from hydrabad location.

This is the way they are fooling people and forcing their unsold product.

It was my wrong decision to buy ifb machine

People don't go for it.
+1 photos
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Apr 12, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
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    +91 33 3048 9299
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