IFB Industries — Fraud customer care

Madam/Sir,
This is to report issue with the service of our washing machine - Elena.
We have been a valued customer of IFB for more than 15 years. It was
surprising that when we complained about non-functioning of the door
earlier, the customer care person said that we were not closing the door
properly and he gave this reason till the time the machine was within the
warranty.
This time the customer care person - Ranjeet came and said there were issue
with motherboard, drain pump. So he billed around INR 8000 and besides
taking the service charge of INR 590, he took the additional sum to procure
parts. He did not give any receipt. Since then, he has not come to fix the
issue and now he is incommunicado. THIS HAS BEEN MORE THAN A WEEK. PLEASE
LOOK INTO THIS ON AN URGENT BASIS. I AND MY WIFE ARE BOTH SENIOR CITIZENS
AND IT IS SURPRISING THAT DURING THE TOUGH TIMES OF A PANDEMIC, THE COMPANY
IS FORCING US TO GO THROUGH THIS TRAUMATIC EXPERIENCE. PLEASE REFUND MY
MONEY OR COME UP WITH A SUITABLE ALTERNATE OPTION. I AM EXPECTING A
POSITIVE RESPONSE WITHIN NEXT 48 HOURS OTHERWISE I WOULD BE FORCED TO FILE
A FIR OF FRAUD AND SEEK LEGAL RECOURSE.

Regards
Amit Biswas
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IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried calling you on the number you provided but unable reach. Please share your alternate number so that we can assist you or please write back to us on [protected]@ifbglobal.com.

Regards,
IFB Appliances
Aug 11, 2020
Updated by abiswas1515
Please note alternate number : [protected]. The signal quality is poor in our area, so Whatsapp calling is recommended. Also please let me know which number you would be calling from so that spam calls can be avoided.
Verified Support
Aug 13, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

Our team tried calling you on [protected]/[protected] the number you provided but unable reach. Please share your alternate contact number so that we can assist you or please write back to us on [protected]@ifbglobal.com.

Regards,
IFB Appliances
Aug 17, 2020
Updated by abiswas1515
Folks, I have already sent multiple emails to "[protected]@ifbglobal.com" from the account "[protected]@gmail.com". PLEASE CHECK YOUR RECORDS AND try to write constructive suggestion instead of delay tactics
Aug 17, 2020
Updated by abiswas1515
Here is an image for your study of the state of machine

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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