IFB Industries — Fraud customer care | |
Madam/Sir, This is to report issue with the service of our washing machine - Elena. We have been a valued customer of IFB for more than 15 years. It was surprising that when we complained about non-functioning of the door earlier, the customer care person said that we were not closing the door properly and he gave this reason till the time the machine was within the warranty. This time the customer care person - Ranjeet came and said there were issue with motherboard, drain pump. So he billed around INR 8000 and besides taking the service charge of INR 590, he took the additional sum to procure parts. He did not give any receipt. Since then, he has not come to fix the issue and now he is incommunicado. THIS HAS BEEN MORE THAN A WEEK. PLEASE LOOK INTO THIS ON AN URGENT BASIS. I AND MY WIFE ARE BOTH SENIOR CITIZENS AND IT IS SURPRISING THAT DURING THE TOUGH TIMES OF A PANDEMIC, THE COMPANY IS FORCING US TO GO THROUGH THIS TRAUMATIC EXPERIENCE. PLEASE REFUND MY MONEY OR COME UP WITH A SUITABLE ALTERNATE OPTION. I AM EXPECTING A POSITIVE RESPONSE WITHIN NEXT 48 HOURS OTHERWISE I WOULD BE FORCED TO FILE A FIR OF FRAUD AND SEEK LEGAL RECOURSE. Regards Amit Biswas Was this information helpful? | |
IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 11, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We tried calling you on the number you provided but unable reach. Please share your alternate number so that we can assist you or please write back to us on [protected]@ifbglobal.com. Regards, IFB Appliances Verified Support Aug 13, 2020 IFB Industries Customer Care's response Dear Sir/Madam, Our team tried calling you on [protected]/[protected] the number you provided but unable reach. Please share your alternate contact number so that we can assist you or please write back to us on [protected]@ifbglobal.com. Regards, IFB Appliances | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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