[Resolved]  IFB Industries — Fraudulent payment against repair assisted by IFB employees

Address:	Pune, Maharashtra, 412101
Website:	www.ifb.com

I am an army officer and i own a ifb senator 6 kg front loading washing machine (Customer id 3163286). I have been robbed of my hard earned money by fraudulent agents who were sent by your employees under what seems to be an organised racket. I have been posted in punjab, rajasthan and haryana but never did i face this type of rip off from ifb employees.
The washing machine was working fine in my previous residence here in pune. When i shifted to the new residence i tried calling ifb for installation since the machine was not taking in water. The toll free number given in my booklet was not working. We called on the new number from your website (#[protected] on 3 may 2017. The customer care executive assured we will get a call from technical team within 24 hours. We received a call from technician (His mob# [protected]) who took our address and said he would come within 24 hours. He called up two days later saying he cannot come himself but will be sending another member from their maintenance partner. We received a call that day from mr anwar (Mob # [protected]) who confirmed he will be coming to our place. Mr anwar and his assistance came and checked the machine saying the inlet water panel had to be changed.., that he will have to get it from company and it costs rs4000/-.
When we said how come a small part for rs4000/- for a machine with total cost of 25-30k he said he will get some discount from the company.
He came back after two days with the spare part when my wife and aged parents were alone and replaced the part with some other part. He filled the drum and switched on and told my wife to let it run full cycle to drain the dirty water and it will function. They left with the original part with them with the machine running. As soon as the wash cycle ended the machine stopped and did not start again. Anwar stopped taking calls and the actual maintenance technician also avoids taking calls but whenever he does pick up he says he had been out he is coming back and will check. Till today he has neither been able to come back to pune (It seems) nor has he been able to check.
In the meantime repeated calls to the customer care made them send another technician (Complaint no [protected]) who demanded another set of rs4000/- for changing the same part saying it is not original and he does not know about the earlier visit. Customer care also says they will check but has not been able to do so in 10 days time. Their inability or unwillingness to act makes me believe the tacit understanding of this fraudulent arrangement is institutionalised and being supported by employees within your call centres.
I have been robbed by persons with assistance from your people. More than the money it is the faith in ifb as an international serious brand (Which had made me choose it's products) which has been shaken. The idea of getting ripped off sitting at home is unnerving.

I had asked my wife to take a proper bill and the fraudulent bill which they gave to my wife is attached for reference.