| Address: | Murghesphalya |
| Website: | www.ifbappliances.com |
I had purchased IFB Washing Machine-Senorita VX 6kg 800RPM, 10 years ago.
March 2023 and even referred IFB to my friends, they have also purchased
IFB., planned for AMC my washing machine, so tried to register through
IFB websites on March 20, 2023. IFB tkt [protected]
Based on the registration, I have received call from IFB - (cell no
[protected]) (refer the below image) shristha. she said, we will send the
service Engineer.next day, Mr.Jameel Pasha (cell no :-[protected]) from
Darshen communication visited our on March 23, 2023 Evening at 7.30PM.
He inspected the Machine functionality, as a procedure for AMC. for using
the cleaning powder, he charged rs.200 and AMC send by the Gpay rs. 6690
(AMC cost for 2 years with rubber sealed). He said, since it is late
evening we cannot produce the printed bill, so he send the hand written
bill by whatsapp through Dharshen kumar (cell -[protected]) from Dharshen
communication.
on May 22. 2023, I have faced some problem in my washing machine, so try to
reach both Jameel and Dharshen kumar, both are not attending my calls. so
again, i have registered the complaint with IFB, service engineer visited
and shared the Mr.Arun - IFB contact number.
Based on the discussion with Mr.Arun, He said they are fake and cheated
you.
Then, when i try to reach Jameel Pasha, he said, i left the company 2
months back.since they have not paid the salaray properly.
Mr. Dharshen kumar from Darshen Communication not picking up my call.
My understanding, Based on my enquiry with IFB, they have shared my contact
to Dharshen Communication. they have visited and i have paid Rs.6690 to
Dharshen communication for 2 years AMC.But Dharshen communication, not
placed the order to IFB.
I have not approached for my AMC to Dharshen communication, only IFB have
shared my contact details.
I wonder if this is standard practice at your shops or this is the usual
feedback that you receive from your customers. I find what happened to be
unacceptable at all scales and request from you to update on the above
problem.
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