[Resolved] IFB Industries — Front load washing machine warranty issue

Amarnath Reddy Ramireddy

Address:

Plot No. 128, Sri Krishana Devaraya Colony,, Phase 2, Beerumguda

Customer Code:[protected]
Customer Name:R.AMARNATH REDDY
Serial No:[protected]
Model Description:SENORITA AQUA VX 6.5
AMC/Warranty End Date:[protected].
I had registered complaint regarding time difference between setting and actual; high noice during spin. After 1 month Service person visited for general maintenance not regarding complaint. service person told that mother board was having problem and cannot be replaced now because it is damaged 25% only. Our warranty is going to complete on 11 jan 2021. If you don't replace the damaged parts during warranty, then what is the use of warranty? Moreover service person asking to take AMC. During purchase IFB person told that 100% replacement during warranty which is not happening actually.

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Jan 11, 2021

Complaint marked as Resolved

Thanks a lot for prompt response. Technician rectified the issue by replacing the required part as IFB commited regarding warranty.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES