[Resolved]  IFB Industries — front loading washing machine elena deluxe

Address:Pondicherry, Puducherry, 705009

From
C Lokanathan
34, vinayakar koil street,
THELASHPET,
Pondicherry 605009.

To
The IFB Industries Limited,
Home Appliances division,
L1, Verna Electronic city,
Verna Salcete, Goa 403722.
Email - [protected]@ifbglobal.com

Dear Sirs,
I am Loakanathan, past four years residing in the address No. 34, Vinayagar koil street, Thelarspet, Pondicherry-605009. I bought a washing machine made by your company in the year 2010, during that time I was staying at Annanagar, pondicherry. Many times your technician attended service calls and rectified in both the locations without any hastles. By past three months the machine is producing abrupt weird noises when it spins for washing, also the water inlet is not working properly. The same was checked by your service technician in December 2017 and requested us to book a complaint online. My IFB front loading washing machine model Elena deluxe under AMC from may 2017 for three years. Many times the ticket was rises and without our consent it is closed, that's what your personal claims. Lastly one Mr. Ezhilfrom Pondicherry location came to attend the problem and did not attend as my AMC copy was not available with me. It was lost somewhere and still we are looking for that. Then after numerous calls to your CHENNAI and Pondicherry service centres, they could trace in your records and requested us to rise a ticket number again. We have requested your Pondicherry office to send the copy of our AMC duplicate slip for our records. Though several times ticket been raised there was no solutions. I am very sorry to say this was not expected from an Organisation like yours. I am really fedup and hence raising this complaint, hoping that you will take suitable actions at the earliest.

I've complained regarding this to your IFB number but still they are saying that my pin code 605009 is not viewable for them and so are not able to raise ticket with a complaint number. In the recent past on 18th January 2018 I complained about the same problem and a ticket was raised with the number [protected]. This was not closed but still I received a message that the ticket has been closed.
My questions are;
1. Why I am not able to raise a ticket now for the same address for which I was able to raise a ticket in the month of January and several service technician could locate? In fact the ex. Chief Minister's house is located in the same street, just six houses after. How come you are not able.
2. Many times ticket was rises and Without getting a reply from the customer how can the ticket be closed?
NOTE: I have asked your customer care executive Ms.Deepti to change my registered mobile number from [protected] to [protected] today because of the Aircel network problem. Also she has confirmed that it has been updated. Please communicate with me in future to the new number that I've provided now.
Waiting forward to get a quick and proper reply.
Thanks and regards,

C Lokanathan,
No.33, Vinayagar koil street,
Thelashpet, Pondicherry- 605009
Mob - [protected].
8th March 2018.
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Apr 14, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Mar 10, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Mar 14, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Kindly allow the technician to visit for checking machine. Please keep bill copy ready during technician visit.

Regards
IFB Appliances
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