[Resolved]  IFB Industries — high hardheadedness of the service people

Address:

Hyderabad, Andhra Pradesh, 500060

Three days back purchased ifb washing machine from pai electronics, dilsuknagar, hyderabad. The next day the ifb team supposed to visit my house for a demo. Yesterday i received a call in the after noon from the technician, i requested him to come at 6.00 pm as all of our family members are went out for the duties and available at that time.

When i rang up sevaral times (Nearly 15 mts) customer care number of 1800
3000 5678 one gentle man gave a number of and asked me to contact them. The number is [protected]. One laday lifted the phone and asked me the ticket number and i informed the same i. E.[protected]. Then she bargained me to stay at home in the morning and informed her that is not possible because all of our family members leave the home at 7.00 am. She said ok and assured us to send mr praveen for a demo.

After lapse of 30 mts. The phone no. Of [protected] was switched off and when i tried to contact the customer care no. It was kept aside and a recorded voice is telling that all the executives are busy with customers (?). I don, t know who am i.
The the washing machine is laying idle for the last four days and i wish to return the same and go for another brand who will provide satisfactory service to the customers.

Even though, i knew it very well that this mail will go to your dust bin, i am writing this as i spent my hard earned money on your product mistakenly.

Yours truly,
M v raghava
[protected], [protected]