[Resolved]  IFB Industries — ifb ac -inefficient sales & service team

*pathetic sales & aftersales experience from m/s texmo agencies mavelikara and ifb service team*
Dear friends,
I m sreedut, purchase ifb 1 t ac from texmo agencies, mavelikkara dated 13/march/2015.
As per service manual 2 free services are available. So inform this to texmo sales person mr. Venu fromchettikulangara (He is the sales person). He refused my request and after a “long fight” they provide service support.
Next time onwards i’m directly contacting to ifb pan india customer care. After completing their complaint registration as usual they provide a customer complaint registration number. That is the one and only service who provided from ifb cc. But no response.
Last 1 month back my ac is stopped working. As a normal customer register a complaint to ifb c c, after few weeks when i call back to customer care there explanation was like technicians are not available.
So i directly contacted ifb service rsm, he is a customer friendly person. He allot a technician mr. Bibin for me. At the same day, another technician mr mubarak call me and says that “i’m also from ifb, now i’m at thiruvalla, where is your location.” i’m totally confused. As per my knowledge, rsm allotted service person is bibin, but who is mubarak?
Ok, no probs, he visit my home, my father and mother requested him to show his id proof. He says that “ i don’t have an id proof, if you are not convinced, im return back to ernakulam. My parents allow him to check the entire unit. His finding is board complaint. Need to replace the same. Part is not available, it will take 2 week time. We are ready to wait. Because i’m a fool, so i choose ifb a/c.
After 2 weeks, mr bibin came here and he examined everything and told like that board is safe, complaint part is stabiliser. That’s also from ifb. So remove the stabiliser and directly connect to plug.
After couple of days, sometimes ac will works, and most of the times it want work properly.
Now i came to know that, ifb service is 100% failure to identify a customer complaint and they are not capable to resolve customer concern.
I request you to kindly rethink about this brand.
*ifb, a saga of cheating, inefficiency and unprofessionalism*