[Resolved]  IFB Industries — ifb aqua washing machine not working

Address:

Amritsar, Punjab, 143001

I am from amritsar, punjab. This is regarding ifb 9.5 aqua washing machine. My suggestion to all don't buy this scrap. There is a continuous water leakage problem since i have purchased the machine. Every time an engineer comes and replaces the faulty part. Then it works for 2 to 3 months. And after that again same problem occurs (Water leakage). Now this is happening for the 4th time. Either the engineer don't know how to fix it or the machine is defected one. Last time i again booked the complaint on call centre on 8/11/2018. And received the ticket no. [protected]. Surprisingly on 15/11/2018 i received the msg regarding cancellation of my complaint. Can you imagine without contacting and without visiting they cancelled my complaint. Nobody from their side even bothered to contact me. So after again lodging the complaint they sent engineer on 23/11/2018. Engineer again changed the faulty part (As usual) and said it's ok now. When i asked him why this is happening again and again. He replied that it's a common problem and lots of others machines are also creating same problem but i have fixed it now and it will not happen again. But to my surprise on the very next day when my wife started washing the clothes the same old problem of water leakage occured. Then again i lodged the complaint on 25/11/2018. And today is 28/11/2018. It's been 20 days since i am facing the problem. Though they claim that complaint will be attended within 24 hours. But ifb is not bothered about anything. Their after sales service is pathetic. Now i feel that the machine is defective one. Now i am thinking about other options too like consumer court etc. If they don't rectify it.in these 20 days i have written my mails to [protected]@ifbglobal.com, written on their official website, talked to mr. Digvijay but all in vain. Ifb team fix it as early as possible.