[Resolved]  IFB Industries — Ifb company do not solve my problem of microwave door lock since 12 months

Address:Gurdaspur, Punjab, 143516

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 12 months. Plz help me as soon as.to provide door lock. My name is Sukhdeep singh From Gurdaspur Punjab Mobile no. [protected]
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Mar 15, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Jan 17, 2016
Updated by japleen
I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 11 months. Plz help me as soon as.to provide door lock. My name is Sukhdeep singh From Gurdaspur Punjab Mobile no. [protected]
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Jan 17, 2016
Updated by japleen
I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 12 months. Plz help me as soon as.to provide door lock. My name is Sukhdeep singh From Gurdaspur Punjab Mobile no. [protected]

Verified Support
Jan 19, 2016
IFB Industries Customer Care's response
Dear Sukhdeep,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Jan 19, 2016
IFB Industries Customer Care's response
Dear Sukhdeep,

As discussed with you by our branch kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

IFB Team.
Complaint comments 

Comments

Dear Sukhdeep,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

IFB Industries — Company not provide new door lock of my ifb microwave

We purchased an IFB microwave 2 months back. The model number is IFB17PM1S. The door lock of the machine is not working since last week and needs to be replaced. We raised a ticket immediately. The ticket number is 2982915. We have come to know from the service manager that the lock is available; however, even after repeated calls, the lock is yet not replaced.

Both me and my husband leave for office at 12.30 pm. So it is not possible for us to wait for the service man throughout the day. Can we know, how long we have to wait for this service?

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 11 months. Plz help me as soon as.to provide door lock.
My name is Sukhdeep singh
From Gurdaspur Punjab
Mobile no. [protected]
I am agree with you for exchange my ifb microwave..so plz tell me the procedure of exchange. Plz contact with me immidiately for exchange.
My contact no. Is
[protected]

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