[Resolved]  IFB Industries — ifb dishwasher neptune[protected]

Address:Thiruvananthapuram, Kerala, 695011

My dishwasher stopped working and informed customer care vide ticket no.[protected]. The technician gave some directions over phone and started working. Again it failed and informed customer care vide ticket no.[protected] on 15-7-17. On 5.8.17 a part was replaced vide ticket no.[protected] dt 4-8-17. But it did not washed the dishes. It was again complained vide ticket no.[protected] on 11-8-17. But the technician did not attend and he closed the issue without attending. I again registered a complaint on 18.8.17 vide ticket no.[protected]. But nobody attended till date.
The machine is under amc kindly do the needful.
Thanking you
R renganatha swamy
Permanent id no.3711464
Phone [protected]
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Sep 30, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Aug 22, 2017
Updated by R RenganathaSwamy
I regret to inform you that I did not get any care from IFB. Pl do the needful
Aug 23, 2017
Updated by R RenganathaSwamy
I got calls from Karthik Agencies Trivandrum and from your Cochin office informing that the case will be attended. But nobody came. Pl tell me what is going on.
Renganatha Swamy
Verified Support
Aug 24, 2017
IFB Industries Customer Care's response
Dear Sir,
 
We regret the inconvenience caused to you.  However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part .

 You can however exchange your machine at a good price by availing our exchange offer.  For more details please visit our website http://www.ifbappliances.com/exchange.html

Regards,
IFB APPLIANCES
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