[Resolved] IFB Industries — ifb diva washing machine

SV Subba Rao

from Kandukur, Telangana

Address:	Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201
Website:	www.ifbappliances.com

I am having the diva washing machine and i have entered into amc on 4.8.2018 vide receipt no.894 of m/s ifb authorized service centre, nellore (Rs.4500/-). My washing machine is have a problem with front door from august 2018. I have been giving complaints to customer care and i get a ticket number. But in 10 days time the ticket is getting cancelled. I have contacted the authorized service centre, they are saying that it is not updated in their system and they are unable execute the complaint. I have a very bad experience with the nellore service centre. Even after paying the money the services are not good. With lot of confidence and hope i have purchased this machine and i am suffering like this when ever i have the problem with the machine. Kindly look into the matter and do the needful.
I am a retired dy. Director of isro, sriharikota. If people like me are suffering like, i can not understand how other will suffer with this kind of service centres.
Regards
Dr sv subba rao, mobile: [protected]

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Nov 17, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES