[Resolved] IFB Industries — Ifb diva washing machine fl

Kapil2778

from Korba, Chhattisgarh

Address:

Hamirpur, Himachal Pradesh, 210431

I am frequently calling on your customer care number but i am not getting any response. After 3 - 4 complaint i have got a call from your technician. He has come at my place without tools. So he has gone. Then again i have logged complaint after 15 days he has come and change a part of washing machine but still it was not working. He had got a payment of 1800/-. Now again after 1 month he comes with motor and change it and charged 6700/- but machine was not working so my wife has not given any amount while machine was working smoothly before the service. There was issue with dryer only so there should not be any problem by motor but as per technician motor is not working.

Now i have been much puzzled with your product. We are struggling from june 2016 but till today we have not got the solution./ response.
If company need any legal notice from the customer then we shall follow the legal formalities. Because we are facing many issues just due to this machine.

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Jun 22, 2017

Complaint marked as Resolved

Customer care no - +91180030005678 +9118004255678 Technician no - 9389605300 9451427668

IFB Industries customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by Kapil2778 I have complaint on Oct 2016 but nobody has responded . Then I have logged complaint on February so I have got a complaint no[protected]

Jun 22, 2017

Updated by Kapil2778 Technician has visited 3 time but he was not up to the mark because he could not do any job . Even he had change the parts but still machine is lying as useless scrap.
We are having washing machine but we need to wash our clothes by our own hands from last 9 months .

Verified Support

Jun 23, 2017

IFB Industries Customer Care's response Dear Kapil,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Jun 25, 2017

Updated by Kapil2778 Now again The technician has reached at my place without any information while me and my wife both are not available there.
Thank you

Jun 25, 2017

Updated by Kapil2778 Now he has not replaced the motor even any parts while before today this technician had told us for replacing the motor.
Why was he misguiding us ?
But sorry to say about your services you are making fool all innocent customer in name of services.
While you know very well that each and every consumer don't have a couple of days for repairing their instrument like washing machine etc.
So please suggest me how can be recover my time which I have spent for this issue.

Verified Support

Jun 29, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES